SHIPPING, RETURNS & CANCELLATION INFORMATION
You will be informed if we are unable to fulfil your order for any reason. We cannot guarantee stock availability of sale products and products on special offer as these are sold on a first come first served basis.
AUS POST Standard Delivery
Exact price will vary by weight and will be confirmed before you finalise your order. All parcels for Aus addresses are sent via Aus Post signed for. Please allow 3 – 5 days for delivery of your order.
Rest of World Delivery
Exact price will vary by weight and will be confirmed before you finalise your order. All parcels are sent via Aus Post with proof of delivery and in some cases signed for depending on the package and the destination.
Orders for delivery outside Australia may take 7-14 working days to be delivered, Please note we are unable to claim the loss of a parcel with Aus Post until 25 days have passed.
We want you to be delighted with your products when you shop with us, but we understand that with online purchasing, you may occasionally want to return items that are not suitable. We offer a refund on any full price items returned to us in perfect condition within 7 days of receipt of order with proof of purchase.
If you are returning a top, please make sure it does not have make up or deodorant marks on it. We will not accept the return if it has make up or marks on it. We are only a small business and we cannot lose stock in this way so we’d appreciate it if you could be careful when trying on items and return them in the condition you received them in if they are not suitable or the wrong size.
Faulty items may be returned at any time. Please note, we are unable to refund postage paid for any requests for returns or exchange, unless the fault is with us.
JM reserves the right to refuse a refund or exchange of a product that has been damaged in any way.
How to return/exchange an item:
1. Please contact us to advise reason for return at firstname.lastname@example.org to arrange
2.Ensure you return your unworn/unused goods, as sold, with all the original packaging, tags, labels within 7 days.
3.Place to goods you are returning into the bag they were delivered in and include the order number on your bag or inside.
4.Write the address on the package and seal the bag.
5.Take your parcel to your nearest post office and add postage as required for the items you are returning. The postage costs are borne by the customer. Please note that when sending a return, the parcel is your responsibility until it reaches us; we strongly recommend that you send it recorded post. Always retain proof of postage.
Address to send the parcel to:
1077/ 18 Manning St
Brisbane QLD 4064
Crediting your return
Please allow 2 weeks from the shipping date for your return to be processed. The original card used for the purchase will be credited with the refund once we receive the goods and have checked that they are in good order.
Pole Camps – CANCELLATIONS
We will deduct a $125 administration fee when you cancel, in addition to the following costs:
- 8-12 weeks before departure = 50% of total cost
- 4-8 weeks before departure = 75% of total cost
- 0-4 weeks before departure = 100% of total cost
Transfers to other students are allowed for Pole Camps at an administration fee of $50. Please advise us in writing if you re-sell your space to another student and you wish to transfer the name over.
Cancellations by Us
While every effort is made to ensure that your retreat or workshops commence as planned, Ecole de Pole / JM & associates reserve the right to cancel or revise any class time, activity or instructor as necessary. Refunds will be offered only in exceptional circumstances (death or permanent incapacitating injury only). Illness/ dance/ accidental injuries or work commitments will not warrant a refund.